The Authority is seeking a highly motivated team player to serve as Supervisor, GIS Billing.
Oversees the day-to-day functions of a major unit within the Revenue Assurance Branch.
The functions of this unit includes
Coordinates with the Meter Operations Branch and Permit Operations Department to ensure that new accounts are created and billed timely with accurate meter and GIS data. Ensures the GIS based asset management system mapping of IA is reflected in the IA database (IADB) and all pertinent information is correlated in all interfaced systems. Monitors employee performance and attendance and acts on any discrepancies.
Resolves employee issues within the unit.
Prepares various reports for review of the Branch Manager and keeps manager advised of all situations pertaining to the day-to-day operations of the Unit.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this job.
Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description.
This job description is not a “contract” between the employee and the Authority.
The job duties and essential functions may be changed at the discretion of the CEO/General Manager.
Provides guidance and instruction to all employees in the Unit.
Plans and directs work assignments for employees handling new accounts and impervious area data by a
ssigning billing transactions to staff and evaluating finished product for completeness, timeliness and accuracy.
Reviews work performed by staff to ensure quality assurance, control and consolidation of data sets across all systems (Vertex One (V1), GIS, and IADB.
Monitors the IADB for data integrity and accuracy and resolves any problems that may occur by using various techniques including field verification, inspection of architectural drawings and GIS data collection.
Works closely with the Department of Permit Operations for new account identification and creation, to review building permit lists to determine when properties are being renovated, and are eligible for meter removal, as well as, the completion of renovations, scheduling of meter sets and updating account data to reflect accurate billing.
Monitors data records to reflect results of construction changes, new accounts or adjustments reached by investigation or negotiation. Researches and interprets source documentation, including correspondence, legal documents, construction plans and other technical documents; interacts with the Office of Recorder of Deeds and the Office of Tax and Revenue for resolution.
Researches IADB, new account and billing statistics related questions for CFO’s office and documentation for use in the customer dispute and appeal process.
Supervises staff interaction with customers to ensure customer questions are answered accurately and promptly.
Resolves escalated questions and concerns.
Ensures accuracy of correspondence and adjustments prepared and provides assistance to employees when appropriate.
Meets regularly with front line staff to establish, maintain and/or prepare performance measurement targets.
Coaches staff performance to ensure department standards for quality, courtesy and accuracy are achieved.
Monitors the daily operations and activities of billing services and recommends improvements and modifications where needed to support operational goals and objectives.
Participates in mid to high level meetings with the executive team, governmental agencies and business customers, and prepares statistical and adhoc reports as needed or requested.
Creates, prepares and reviews reports, charts, graphs, presentations and spreadsheets using applicable software programs including MS Office software.
Acts as Authority representative at court proceedings (and/or administrative hearings) with DC Water's legal representative both with external and internal attorneys providing required documentation to support water and sewer charges.
May be required to act in the absence of the Manager, Revenue Assurance or the Supervisor, Billing.
Performs other duties and projects as assigned at the discretion of the Manager, Revenue Assurance.
Supervises employees; makes work assignments, set priorities, etc.
Establishes work performance
standards, prepares written performance evaluations, and monitors employee code of conduct; recommends promotion, termination, reassignments, disciplinary and other personnel actions.
Determines training needs and approves and schedules leave.
Ensures that workers complete projects or assignments in a thorough and responsible manner.
Key Working Relationships:
Interacts with officials and employees throughout the Authority, contractors, and representatives from District Government agencies, and the general public.
EDUCATION / EXPERIENCE & OTHER MINIMUM QUALIFICATIONS REQUIRED
The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential function satisfactorily.
Reasonable amounts of training are provided.
Bachelor’s degree in GIS, Information Technology, Business Administration, Computer Science or related field from an accredited college or university and seven (7) years of progressive experience in rate structures and complex billing transactions, large commercial customer account management, GIS database design and management; or equivalent combination of education and experience.
Ability to read and interpret surveys, descriptions, cartography, engineering documents, construction plans, and aerial and orthophotography.
GIS experience preferred.
Billing supervisor experience preferred.
Attention to detail skills are critical, along with an ability to interpret data from field investigations and GIS systems and use of good judgement in adding or modifying databases is required.
Ability to interpret data from field investigations and GIS systems.
Customer service experience to explain complex billing and rate issues, especially to large commercial customers is desired.
Excellent personnel management and organizational skills.
Ability to motivate and direct subordinates.
Knowledge of the principles of quality control and quality assurance procedures.
Excellent analytical skills, detail oriented.
Excellent oral and written communication skills.
Experience in explaining complex customer billing and rate issues, especially to large commercial customers is preferred.
Excellent interpersonal communication and conflict resolution skills.
Proficiency with a personal computer and maintains a working knowledge of applicable software programs (i.e. word processing, spreadsheets, e-mail, etc.)
IV. PHYSICAL DEMANDS OF THE
The work environment characteristics described here are representative of those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General office conditions.
Occasional field work.
D.C. Water and Sewer Authority is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Website : http://www.dcwater.com/
DC Water's service area is approximately 725 square miles. DC Water provides retail water and wastewater (sewer) service to the District of Columbia. DC Water provides wholesale wastewater treatment service to Montgomery and Prince George's counties in Maryland and Fairfax and Loudoun counties in Virginia.