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Customer Service Representative

This job is expired..
Boston, MA



General Summary of Position:

Providing unparalleled customer service to Granite customers, answering inbound calls, and directing customer requests to proper channels.

Duties and Responsibilities:

Answer inbound calls from customers

Communicate issues to internal departments by creating tickets in database

Open trouble tickets with ILECs and ensure that issues are resolved in a timely manner

Resolve outstanding issues by escalating with the ILEC

Analyze issues in a timely manner and report to other departments if needed.

Show discretion and independent judgment to make decisions that may have a significant financial impact on the company, keeping the company’s interest in mind while maintaining a very high standard of customer satisfaction

Responsibilities may change overtime as determined by Granite management

Job Requirements

Required Qualifications:

Bachelor’s degree

Excellent communication skills in both verbal and written form

Professional phone etiquette

Strong problem solving skills

Company info

The Mergis Group
Website :

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