Nashville, TN, United States
Manager, Product Analytics','PRO01154','!*!The Manager of Device Protection Repair analytics role is responsible for leading and implementing Asurion’s future state performance measurement systems in support of our in-store repair business. The manager also performs analysis of key performance measures in support of current in-store technician operations and create tools that easily scale and allow rapid expansion of this business function for Asurion. Develops alarm/alert systems using control charts and other statistical techniques. Applies advanced analytics to include machine learning techniques to improve product delivery and reduce cost per service event. Serves as a consultant to business process owners and provides actionable insights that facilitate decision making and drive financial performance. Advises leaders on the development of measures of effectiveness and data collection strategies for multiple tests and pilots in a rapid test-and-learn environment.
Duties and Responsibilities:
Empower operational leaders and executives to understand in-store performance through understanding of the business processes and systems and the creation of self-service dashboards
Partner with data architecture as well as supply chain analytics to ensure core data sets are scalable, flexible, and robust enough to support the business at scale
Develop team members’ technical and communication skills and create an atmosphere that encourages analytic innovation.
Apply statistical process control to alert operations to changes in business performance
Utilize graphical information systems to combine store performance, customer segmentation, and market data to optimize asset allocations across locations
Integrate data from multiple sources to visualize the movement of customers through and across channels and identify pain-points in the experience to improve processes, reduce customer level of effort, and reduce costs
Create tools and processes that allow integration of multiple traditional and non-traditional staffing sources
Analyze operational and financial metrics and identify statistically significant cause-and-effect relationships between key business drivers
Operate with a high degree of autonomy in a direct support relationship to primary customers and meet all requirements with minimal management oversight
Present results to senior management in a clear, concise, and compelling manner
Develop requirements for data infrastructure teams to implement in Asurion’s cloud-based environment
Who’s a great match for us?
Bachelor's degree in MIS, Engineering, Statistics, Quantitative Analysis or related
3-5 years of leadership experience in a similar role with a proven track record of increasing responsibility and demonstrated success
Minimum of 3 years’ experience in Data Analytics
Experience with building data visualizations using tools such as Spotfire, Tableau, D3.js
High-energy and a desire to work in a result oriented, fast-growth environment
Intellectual curiosity, passion for problem-solving and comfort with ambiguity
Superior quantitative and analytical skills, intellectual curiosity and a passion for achieving practical business impact
Strong interpersonal skills including confidence in dealing with people at all levels of the organization, ability to manage intake, and present insights
Ideal candidate will have at least 2 years supporting customer service operations
Strong understanding of databases and query tools like DBeaver, SQL workbench
Expert skill level in Excel
Experience with visualization and presentation tools, mainly, Spotfire, Tableau, or Power BI
Experience with geographic information systems such as ArcGIS, FalconView, JumpGIS, or QGIS
Knowledge of statistical tools in Python (SciPy, NumPy, Pandas, scikit-learn) or R.
Understanding of statistical concepts and experience in applying techniques (Random Forest, Decision Trees)','','Product Development','US-TN-Nashville - Ragland','','Product Development','Full-time','','false','Manager, Product Analytics
Website : http://www.asurion.com
For the past 20 years, Asurion has helped people across the globe balance the interdependency between life and technology. Today, as the industry-defining leader of technology solutions, we ensure 300 million consumers’ devices and appliances stay online and on the job in this fast-moving, tech-driven world. We help you retrieve the seventeenth (and perfect) picture of your dog in that sweater, and make sure the undeliverable email is delivered. We replace that lost phone, and make your TV shake hands with the Internet. We’re the silent partner in your video editing career, and the reason you can do that thing with the thing that makes beautiful music on your tablet. We’re the people who know what the one button does. And why sometimes it does not. We have always worked as though life depends on us. And, increasingly, it does. Technology is virtually everywhere. It drives performance at work, powers a growing number of tasks at home, and guides us as we move between the two. At Asurion, we not only understand technology, we appreciate the value of it. Life without the laptops, devices, and apps we become accustomed to can become very challenging, very quickly. And as your home’s devices become interconnected, the stakes become even higher. We’re a technology company. But we’re also an amazing group of people. When you call us, you’ll talk to people with the patience and experience to genuinely help. We understand what it’s like to have a cell phone fall in the swimming pool or a hard drive crash on a term paper. We replace. We fix. We find. We solve. We keep you in the game.