Summary:The GIS - Voice Analyst will have primary accountability for IPT\/voice systems support (level I\/II). Support must be completed adhering to all processes and procedures and all documentation requirements. This role requires a very high degree of competency and experience with network and telecommunication voice systems in a large enterprise environment. Primary duties include: Timely resolution of IPT related issues while maintaining a high degree of customer satisfaction; maintenance Monitoring and support of all IPT and voice system infrastructure; IPT System administration Provide after-hours on-call support on a rotating schedule Perform system updates and upgrades during non-business hours (weekends) Requirements Bachelor\/Associates degree in a related field Current Voice\/Networking related Cisco certifications are highly desired (CCNP Voice or Collaboration, CCNA Collaboration, Cisco Voice and Unified Communications Administration (ICOMM), etc. 3 to 5 years of experience in voice implementations, and\/or operations in a large corporate environment Experience with Cisco Call Manager and Unity Connection and Presence required Experience with working with TAC (opening cases, following up cases, following TAC direction) Experience with telephony cabling, routing and trunking, configuring\/troubleshooting VG224, etc. Excellent troubleshooting and analytical skills Ability to deliver results, meet commitments, and agreed deadlines Kforce is an Equal Opportunity\/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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