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GIS Voice Analyst

Company name
Kforce Inc.

Peoria, IL

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Summary:The GIS - Voice Analyst will have primary accountability for IPT\/voice systems support (level I\/II). Support must be completed adhering to all processes and procedures and all documentation requirements. This role requires a very high degree of competency and experience with network and telecommunication voice systems in a large enterprise environment. Primary duties include: Timely resolution of IPT related issues while maintaining a high degree of customer satisfaction; maintenance Monitoring and support of all IPT and voice system infrastructure; IPT System administration Provide after-hours on-call support on a rotating schedule Perform system updates and upgrades during non-business hours (weekends) Requirements Bachelor\/Associates degree in a related field Current Voice\/Networking related Cisco certifications are highly desired (CCNP Voice or Collaboration, CCNA Collaboration, Cisco Voice and Unified Communications Administration (ICOMM), etc. 3 to 5 years of experience in voice implementations, and\/or operations in a large corporate environment Experience with Cisco Call Manager and Unity Connection and Presence required Experience with working with TAC (opening cases, following up cases, following TAC direction) Experience with telephony cabling, routing and trunking, configuring\/troubleshooting VG224, etc. Excellent troubleshooting and analytical skills Ability to deliver results, meet commitments, and agreed deadlines Kforce is an Equal Opportunity\/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Company info

Kforce Inc.
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Company Profile
Kforce is a professional staffing services firm. Our name stands for KnowledgeForce® describing our highly skilled professionals, knowledge gained from over 50 years of experience, and the power of our team to provide the Right Match™. We provide flexible and direct hire staffing professionals in Technology and Finance & Accounting, engaging over 23,000 highly skilled professionals annually with more than 4,000 customers. At Kforce, Great People = Great Results. Our national network of 60 offices, two national recruiting centers, and over 2,000 staffing specialists supports our ability to meet the needs of customers of all sizes, including 70% of the Fortune 100. Our vision is to be “the firm most respected by those we serve.” Our client centric Knowledge Staffing Model allows for on-demand identification and delivery of top talent through progressive recruiting strategies and advanced technologies.

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