This position is open to Cobb County Department of Public Safety employees ONLY. It is located in the Cobb County 911 Emergency Communications Department.
Salary $25.78 - $41.24 per hour Grade Code 21 Position Number 5908001 Essential Duties
Supervises, directs, and evaluates assigned staff:
develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures.
Organizes, prioritizes, and assigns work:
prioritizes and schedules work activities in order to meet objectives; ensures that subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex/problem situations and provide technical expertise; provides progress and activity reports to management; and assists with the revision of procedure manuals as appropriate.
Oversees the performance of, and performs, system administration and operational support for CAD system and related databases; enters, audits, corrects, and/or updates County road, police, fire and other data for use with 911 CAD system: backs up and restores data as needed; installs technical updates; monitors and reports on system usage; and maintains related documentation.
Coordinates work activities with other County departments, cities within Cobb County, and outside agencies to ensure accuracy of information and provide training in GIS, GPS, and CAD software utilization: assists with the training of new dispatchers; and attends conferences and training sessions to obtain and maintain current knowledge of trends and developments in the field.
Provides CAD system user support:
troubleshoots end-user problems; responds to requests for assistance; identifies and resolves problems to restore service to user in a timely and efficient manner; escalates problem to vendors or other personnel as appropriate; and ensures that computer equipment and operations are in compliance with applicable policies, procedures, and rules.
Conducts research of GIS issues:
examines hardcopy and digital plat maps and annexation records; conducts field investigations to obtain on-site verification; confers with County and city agencies within Cobb County regarding address discrepancies; and updates changes to the Master Street Address Guide (MSAG).
Ensures the proper functionality of E911 Center systems and related components: conducts routine checks of weather application, the bank tracking computer, phone system, AV television systems, connections to County network, and other items to ensure proper working order; troubleshoots and resolves issues; and addresses problems caused by power outages and other events.
Coordinates implementation of current and new CAD system components including 911 phone system, multiple AV systems, and weather radar software: serves as a liaison between end-users and vendors; attends meetings and ascertains needs and requirements; maintains awareness of and makes recommendations regarding CAD system functionality improvements, upgrades and acquisitions; coordinates system requirement process and change control requests; consults with vendors on system compatibilities; and installs software and hardware as needed.
Performs other related duties as assigned.
FLSA Status Non-Exempt Hours worked per week (include over time) Department Code 130 Department Name Department Of Public Safety Unit Code 0201 Unit Name E-911 ADMIN Position Information Position Type Full-Time Job Category Internal or External Internal-Department Employees Only Minimum Qualifications Open to Cobb County Department of Public Safety employees ONLY
Associate Degree in Geographic Information Systems, Emergency Communications, or related field required; supplemented by three years of experience in maintenance and repair of emergency communications systems and technology; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Must possess and maintain a valid driver’s license. Preferred Qualifications Physical Requirements
Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.
Essential functions are regularly performed without exposure to adverse environmental conditions.